WHAT IS YOUR RETURNS POLICY?
We hope you’ll love everything you buy from Vincentius Apparel, but we promise a full refund if you’re unhappy with your purchase – just return your item(s) to us within 30 days from the date it is delivered. You can expect your refund 14 days from the date we receive your returned item(s), or, if you choose to send us proof of postage, from the day we receive evidence you’ve returned your goods and they’re on their way to our warehouse.
Please also note: Goods that are damaged, or show signs of wear and tear, may result in us declining your refund.
If the goods we have supplied are faulty, you may return them and receive a refund, provided you do so within a reasonable time of discovering the fault.
Please note that we may not be required to provide a refund if you continue to use the goods after discovering the fault.
DO I NEED TO NOTIFY YOU IF I WANT TO RETURN AN ITEM?
If you want to return your goods in accordance with our Returns Policy for unwanted or faulty goods, you can simply return your items in accordance with section 4 below. No need to notify us in advance
HOW DO I RETURN AN ITEM?
Please follow the below process for returning your parcel to us:
- Re-pack the item in its original packaging with labels and tags still attached.
- Include your name, order number and request.
- Return the package to us via mail. We strongly recommend using a tracked service for your peace of mind.